Refund Policy — Aphrodite Honey

Last updated: 18/08/2026

We offer a 28-day return policy, meaning you have 28 days after receiving your item to request a return — well beyond the legal minimum (see “Your statutory right to cancel” below).

To be eligible for a return, your item must be in the same condition you received it: unopened or unused, with safety tags/tapes intact, and in its original packaging. You’ll also need your receipt or proof of purchase.

To start a return, contact us at info@aphroditehoney.com. Once your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues

Please inspect your order as soon as it arrives, and contact us immediately at info@aphroditehoney.com if an item is defective, damaged, or if you’ve received the wrong item, so we can put it right.

Exceptions / non-returnable items

We’re unable to accept returns on sale items or gift cards. If you have questions about a specific item, please get in touch.

Exchanges

The fastest way to get what you want is to return the item you have, and once that return is accepted, place a separate order for the new item.

Your statutory right to cancel (UK)

As a UK consumer, in addition to our own 28-day return policy above, you have a legal right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to cancel most online orders within 14 days of receiving your goods, for any reason and without needing to justify it. To use this right, the item must be returned in the same condition you received it: unworn or unused, with tags, and in its original packaging, along with your receipt or proof of purchase.

Refunds

Once we’ve received and inspected your return, we’ll let you know whether your refund has been approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days. It can take your bank or card provider a little longer to process and post the refund on their end.

If more than 15 business days have passed since your return was approved and you haven’t received your refund, please contact us at info@aphroditehoney.com.

Contact

Dallis Gate LTD, 190 Billet Road, London, E17 5DX, United Kingdom
info@aphroditehoney.com