Privacy policy

Last updated: 18/08/2026

This Privacy Policy describes how aphroditehoney.com (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from the Site.

Who we are

Aphrodite Honey is operated by Dallis Gate LTD (Company No. 14692466), registered office at 190 Billet Road, London, E17 5DX, United Kingdom.

Contact

If you have questions about this policy, want more information about our privacy practices, or would like to make a complaint, please contact us:

  • Email: info@aphroditehoney.com or info@dallisgate.com
  • Post: Dallis Gate LTD, 190 Billet Road, London, E17 5DX, United Kingdom

Who this policy applies to

We currently sell to customers in the United Kingdom only. This policy is written with UK data protection law in mind (UK GDPR and the Data Protection Act 2018).

Personal information we collect

Device information

  • Purpose: to load the Site accurately for you, and to analyse Site usage so we can improve it.
  • Source: collected automatically when you use the Site, via cookies, log files, and similar technologies.
  • Shared with: Shopify (our e-commerce platform), Google Analytics, Meta (Facebook/Instagram).
  • What’s collected: browser type, IP address, time zone, cookie data, pages/products viewed, search terms, and how you interact with the Site.

Order information

  • Purpose: to fulfil your order, process payment, arrange shipping, provide invoices/confirmations, communicate with you, screen for fraud, and, where you’ve opted in, send you marketing.
  • Source: collected directly from you at checkout.
  • Shared with: Shopify (platform and payments), and — for the limited data needed to keep our accounts — Intuit QuickBooks. QuickBooks receives order and transaction totals for bookkeeping purposes only; it does not receive your email address or physical address.
  • What’s collected: name, billing address, shipping address, payment details (processed securely by Shopify; we do not store full card numbers ourselves), email address, and phone number.

Newsletter and marketing information

  • Purpose: if you opt in (via our signup popup or elsewhere), to send you marketing emails, offers, and updates.
  • Source: collected directly from you when you submit your email and tick the consent checkbox.
  • Shared with: Klaviyo, our email marketing platform, which sends these communications on our behalf.
  • What’s collected: your email address and your marketing consent status. You can unsubscribe at any time using the link in any marketing email, or by contacting us directly.

Product review information

  • Purpose: to let you leave and view product reviews.
  • Source: collected directly from you if you choose to submit a review.
  • Shared with: Judge.me, our reviews platform.
  • What’s collected: name, email address, and the content of your review.

Customer support information

  • Purpose: to respond to your questions and provide support.
  • Source: collected directly from you when you contact us.
  • Shared with: not shared beyond our team, except where needed to resolve your query (e.g. with Shopify support).
  • What’s collected: your name, email address, and the content of your message.

Minors

The Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us using the details above so we can delete it.

Sharing your personal information

We share personal information with service providers who help us run the Site and fulfil our contracts with you:

  • Shopify — powers our online store, checkout, and payments. See Shopify’s privacy policy: https://www.shopify.com/legal/privacy
  • Klaviyo — sends our email marketing and newsletters, for customers who opt in.
  • Judge.me — powers our product reviews.
  • Meta (Facebook/Instagram) — used for advertising and retargeting via Meta Pixel.
  • Google (Analytics/Ads) — used for site analytics and advertising retargeting.
  • Intuit QuickBooks — used for bookkeeping. Receives order/transaction totals only, not your email or physical address.
  • Shopify Audiences — we use this Shopify feature to show ads on other websites to shoppers who’ve bought from other Shopify merchants and may be interested in what we offer. As part of this, we share information about your use of the Site, your purchases, and the email address associated with your purchases with Shopify Audiences, through which other Shopify merchants may in turn make offers to you that they think you’ll be interested in.

We may also share personal information to comply with the law, respond to a lawful request (e.g. a court order), or to protect our rights.

We do not sell your personal information.

Advertising and retargeting

We use Meta Pixel and Google Ads/Analytics to show you relevant ads on other websites and platforms based on your interaction with our Site, and to understand how customers use our Site.

For more information about how targeted advertising works generally, see the Network Advertising Initiative’s educational page: https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work

You can opt out of this kind of targeted advertising through:

You can also opt out of Google Analytics specifically here: https://tools.google.com/dlpage/gaoptout

Using your personal information

We use your personal information to: offer and sell our products, process payments, ship and fulfil your orders, provide customer support, and — where you’ve opted in — keep you informed about new products, offers, and updates.

Lawful basis for processing (UK GDPR)

Under the UK General Data Protection Regulation, we process your personal information on the following legal bases:

  • Your consent (e.g. for marketing emails);
  • The performance of our contract with you (e.g. processing and fulfilling your order);
  • Compliance with our legal obligations;
  • Our legitimate interests, which do not override your fundamental rights and freedoms (e.g. fraud prevention, improving our Site).

Data retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy — for example, for as long as needed to provide our services, comply with our legal and accounting obligations, resolve disputes, and enforce our agreements. When it’s no longer needed for these purposes, we take steps to delete or anonymise it.

Automated decision-making

We do not use your personal information for any automated decision-making that has a legal or otherwise significant effect on you. Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you, including:

  • A temporary blacklist of IP addresses associated with repeated failed transactions, persisting for a small number of hours.
  • A temporary blacklist of payment cards associated with blacklisted IP addresses, persisting for a small number of days.

International data transfers

Your personal information is processed by Shopify, our e-commerce platform. Shopify’s infrastructure processes data outside the UK, including in Canada and the United States, as well as within Europe. Where your information is transferred outside the UK, Shopify puts safeguards in place (such as standard contractual clauses) to ensure it continues to be protected in line with UK data protection law. For more detail on how Shopify handles international data transfers, see: https://help.shopify.com/en/manual/your-account/privacy/GDPR

Your rights

As a UK resident, you have the right to:

  • Access the personal information we hold about you;
  • Ask us to correct or update inaccurate information;
  • Ask us to delete your personal information;
  • Ask us to port your information to another service;
  • Object to or restrict certain processing;
  • Withdraw consent at any time, where we rely on consent (e.g. unsubscribing from marketing emails).

To exercise any of these rights, contact us using the details above.

Cookies

A cookie is a small file downloaded to your device when you visit our Site. We use cookies to make the Site work properly, remember your preferences, and understand how the Site is used.

Cookies necessary for the functioning of the store

Name Function Duration
_ab Used in connection with access to admin. 2 years
_secure_session_id Used in connection with navigation through a storefront. 24 hours
_shopify_country Used in connection with checkout. Session
_shopify_m Used for managing customer privacy settings. 1 year
_shopify_tm Used for managing customer privacy settings. 30 minutes
_shopify_tw Used for managing customer privacy settings. 2 weeks
_storefront_u Used to facilitate updating customer account information. 1 minute
_tracking_consent Tracking preferences. 1 year
c Used in connection with checkout. 1 year
cart Used in connection with shopping cart. 2 weeks
cart_currency Used in connection with shopping cart. 2 weeks
cart_sig Used in connection with checkout. 2 weeks
cart_ts Used in connection with checkout. 2 weeks
cart_ver Used in connection with shopping cart. 2 weeks
checkout Used in connection with checkout. 4 weeks
checkout_token Used in connection with checkout. 1 year
dynamic_checkout_shown_on_cart Used in connection with checkout. 30 minutes
hide_shopify_pay_for_checkout Used in connection with checkout. Session
keep_alive Used in connection with buyer localization. 2 weeks
master_device_id Used in connection with merchant login. 2 years
previous_step Used in connection with checkout. 1 year
remember_me Used in connection with checkout. 1 year
secure_customer_sig Used in connection with customer login. 20 years
shopify_pay Used in connection with checkout. 1 year
shopify_pay_redirect Used in connection with checkout. 30 minutes, 3 weeks, or 1 year depending on value
storefront_digest Used in connection with customer login. 2 years
tracked_start_checkout Used in connection with checkout. 1 year
identity-state / identity-state-<token> Used in connection with customer authentication. 24 hours
identity_customer_account_number Used in connection with customer authentication. 12 weeks

Reporting and analytics cookies

Name Function Duration
_landing_page Track landing pages. 2 weeks
_orig_referrer Track landing pages. 2 weeks
_s Shopify analytics. 30 minutes
_shopify_d Shopify analytics. Session
_shopify_s Shopify analytics. 30 minutes
_shopify_sa_p / _shopify_sa_t Shopify analytics relating to marketing and referrals. 30 minutes
_shopify_y / _y Shopify analytics. 1 year
_shopify_evids Shopify analytics. Session
_shopify_ga Shopify and Google Analytics. Session
customer_auth_provider / customer_auth_session_created_at Shopify analytics. Session

Advertising cookies — from Google Analytics, Google Ads, and Meta Pixel, used to understand Site usage and to show relevant ads on other platforms.

The length of time a cookie stays on your device depends on whether it’s a “session” cookie (lasts until you stop browsing) or “persistent” (lasts until it expires or is deleted — most of ours last between 30 minutes and two years).

Most browsers let you block or delete cookies through their settings — often under “Tools” or “Preferences.” Blocking cookies may affect how well the Site works for you, and may not fully prevent how we share information with advertising partners; to control that, see the opt-out links in “Advertising and retargeting” above.

Do Not Track

Because there’s no consistent industry standard for how to respond to “Do Not Track” browser signals, we do not currently alter our data practices in response to them.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or operational reasons. The “Last updated” date at the top of this page shows when it was last revised.

Complaints

If you’re not satisfied with how we’ve handled your personal information or a complaint, you have the right to lodge a complaint with the UK’s data protection authority:

Information Commissioner’s Office (ICO) — https://ico.org.uk/make-a-complaint/